At Jihaans Flower Emporium, we are committed to delivering exceptional floral arrangements and top-tier service. If you are not completely satisfied with your order, we are here to help.
We strive to ensure that all flowers are fresh, beautifully arranged, and delivered on time. If your order does not meet these standards, please notify us within 48 hours of delivery so we can make it right.
You may be eligible for a refund, partial refund, or replacement bouquet in the following situations:
Flowers arrive wilted, damaged, or in poor condition.
The arrangement differs significantly from what was ordered (e.g., incorrect flowers or missing items).
The delivery was not made on the requested date due to our error.
To ensure a quick resolution, please follow these steps:
Email admin@jihaansfloweremporium.co.za within 48 hours of delivery.
Include:
Your order number
Date and time of delivery
Photographic evidence of the issue
A short description of the problem
Our team will respond within 24 business hours to resolve your query.
Due to seasonal availability or supplier constraints, substitutions may occasionally be necessary. In these cases, we ensure:
Substituted flowers are of equal or greater value
The colour scheme and theme are preserved as closely as possible
By placing an order, you acknowledge and accept the possibility of these substitutions.
If your order is not delivered on the scheduled date due to circumstances within our control, we will offer:
A full refund or
A free re-delivery at your convenience
We are not liable for delays caused by incorrect delivery information provided by the customer, inaccessible addresses, or unavoidable conditions such as severe weather or load shedding.
Standard orders may be cancelled for a full refund within 24 hours of placement, provided the order has not yet been dispatched.
Personalised or customised orders (including arrangements with specific requests or added gifts) may incur a 50% cancellation fee if preparation has already started.
Refunds or replacements may not be issued in the following cases:
Complaints made more than 48 hours after delivery
Flowers kept in unsuitable conditions (e.g., without water or in direct sun)
Change of mind or buyer’s remorse
Delivery delays caused by incorrect or incomplete delivery information
Once approved, refunds will be processed via your original payment method within 3–5 working days. Please note that your bank may take additional time to reflect the funds.
We are not liable for delays or non-delivery caused by events beyond our control, including but not limited to:
Extreme weather
Power outages
Strikes
National holidays
Load shedding or civil disruptions
In such cases, we will contact you to arrange a redelivery or alternative solution wherever possible.
If you have questions or need further assistance, our team is always happy to help at admin@jihaansfloweremporium.co.za or via phone during business hours.
