Terms of service

General:

A delivery fee will be added on during checkout.
All prices are subject to change and are valid while stocks last.
Even though the florists and hamper teams select and prepare only the freshest flowers and edible items available, delivered products may vary in appearance when compared to images on the website. This is due to the nature of the product.
Product photography may depict the use of props, like wooden blocks and glassware. These props are for aesthetic purposes only and will not be included within the final gift. For any queries regarding what the recipient will be receiving, please read the product description provided, or contact info@jihaansfloweremporium.co.za
While substitute items in a gift are very rare, the right is reserved to make these substitutions without notifying the customer, unless the substitutions are significant. In these cases, there will be an attempt to contact you. All substitutions are of equal or greater value and look as similar as possible to the product displayed on the website.
Occasionally, substitutions may be necessary to create your arrangement due to the season, and nature of fresh produce availability of certain flowers in various geographic locations in the countries that we deliver in. Care is taken to maintain the style, theme, and colour scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, every attempt will be made to match the flower type, but substitutes may be made with similar colours when necessary.
If the floral or gift creation didn’t tick all the right boxes and you or that special someone are not 100% satisfied, let the customer service team know within 48 hours. The item will be collected and replaced at no expense to you. Alternatively, after collection, you'll be provided with a refund.
If the gift is still in its original condition and there is stock of something else which your special someone would prefer, it will happily be exchanged for them. However, please note that a collection, handling and redelivery fee may be charged.
No one’s perfect and sometimes mistakes happen. If you receive a product that is different from the one you ordered or if you’d like to return it, let the customer service team know within 48 hours of receiving it. Arrangements will be made for the item(s) to be returned and for the correct product to be delivered to you ASAP. If the incorrect product is delivered to you, do not remove the product from its original packaging, tamper with or use the product in any way. If the product is tampered with or used in any way and is not in the tip-top condition that it was delivered in, you will be liable for a 15% handling fee plus delivery.
If the gift received seems to be going through some technical difficulty, you need to notify the customer service team within 48 hours of receiving it and it will be arranged for the faulty item to be returned for testing. If no bugs or faults are found, the product will be returned to you, at your cost. If the item is found to be full of gremlins and there is a problem, depending on the fault and the supplier, a replacement or a repair will be offered to you.
Please ensure that all recipient names and card messages are spelt correctly. Messages and names are printed exactly as provided.
No exchanges or returns on non-personalized clothing are permittable.
For security reasons, a CALL will be made to receiver on Route, to ensure the receiver is available to receive their gifts or flowers.
DONT EAT PLANTS OR FLOWERS (with caution for children and pets).
Packaging for gifts and floral arrangements is subject to change. Paper sheets for floral arrangements and bouquets may be substituted with cello sleeves.

Delivery:

Because each day is unique and unpredictable, delivery times unfortunately can't be guaranteed. Gifting is an emotional experience and while waiting for delivery on the day, hours may seem like days but your gift is on its way and will be delivered during the day.
If drivers need to take an extended road trip to get to the door of your choice, a surcharge may be charged as an additional delivery fee if it is outside the normal delivery range.
Deliveries will take place from 7 am until 8 pm from Monday to Friday, from 8 am until 4 pm on Saturdays and from 9 am until 2 pm on Sundays. However, an effort is made to prioritize business deliveries according to standard weekday business hours of 7:30 am to 5pm. Please be aware the closing times for deliveries are subject to change per daily road traffic.
If you place an order for same day delivery in the morning, your order will go out in the afternoon that same day. This is to provide enough time to prepare your gift beautifully, and because drivers only collect gifts twice a day; once first thing in the morning and again at lunchtime.
To ensure same day delivery, please send your proof of payment for Direct deposit payments before 12pm that same day.
Gifting is all about sharing and unexpected surprises, but because it’s important to make the day of the correct recipient. All efforts will, however, be made to deliver at reception, receiving, security or a neighbor if they aren’t available.
Normal delivery procedures involves giving the recipient a call when drivers are at or near the specified address. If the recipient is not available, the sender may also be called. If neither are available, a redelivery will be attempted at a later stage.
drivers are only able to wait for a recipient for a limited amount of time.
The standard delivery fee is R89.95.
Although seldom charged, a 15% handling fee plus delivery may be added if the address provided is incorrect or incomplete, if you’ve changed your mind and wish to cancel or change your order when the gift has already left the warehouse, or if the recipient needs to exchange the item for something else.
If your recipient lives somewhere far away and exotic that falls into the extended areas list, the delivery may take between one and two extra days to be delivered.
If your delivery has been attempted more than twice, a handling charge of 15% plus delivery may be charged.
If the sender or recipient is off jet-setting or are only just visiting the country and therefore have an international number, no liability can be attributed for late or non-delivery.
Unfortunately, deliveries can’t be left unattended at the recipient’s front door. All efforts however, will be made to deliver at reception, receiving, security or a neighbour if they aren’t available.
If the delivery could not occur because of a customer’s error such as providing the wrong address, cell phone number, or the person didn’t want to or couldn’t receive the gift etc., it will be redelivered the next day.

Payments/Refunds:

Any payment above R500, paid by direct deposit, requires a proof of payment and has to reflect in our account before an order can be released. This may affect the delivery date you have chosen. In order to prevent any unwanted delays, payment via credit card of Ozow is recommended.
Proof of payment is required before an order can be released. Should you not receive a payment confirmation email, please call our office or email info@jihaansfloweremporium.co.za to assist with your order confirmation.
Please excuse if you’re asked to send through a copy of your I.D and/ or credit card. This is just to make sure that nobody’s stolen your identity.
Once processed, cash refunds will take between three to five working days to reflect into the account the original payment was made from.
Due to inter-bank processes, this may occasionally be a day or 2 later but refunds are earmarked as urgent with service providers.
Because they purchased the gift, refunds can only be given to the account holder (sender) and not the recipient of said gift.
Refunds will reflect on the bank statement under the date that the purchase was made.

Customer Credits:

We reserve the right to refund your orders in the form of Customer Credits.
The customer wallet will be used to store any/all refunded Customer Credits for your use.
Refunded Customer Credits do not expire.
Customer Credits do not accrue interest.
Customer Credits can be redeemed on your profile page, or during checkout on the Payment Options page.
Refunded Customer Credits can be converted to Rands upon request, provided that customers can produce proof of a successful order that has been paid for.
Complimentary Customer Credits cannot be converted to Rands.
You can find your credit balance on your profile under Credits/Voucher tab on your profile.
All credits, discounts, vouchers, and promo codes will be stored on your profile under Voucher/ Credits.
All complimentary credits added to your profile will expire in a week, so you better hurry.
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Terms of service

General:

Delivery:

Payments/Refunds:

Customer Credits:

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